Last updated August 2026
Credit packs don't expire, so there's rarely a reason to need a refund — but if you bought a pack in error, or haven't used any credits from it yet, email us within 14 days of the purchase and we'll refund it in full. Once credits from a pack have been used to send a link, that portion isn't refundable, since the service (a live, self-destructing link) has already been delivered.
A membership renews automatically each period until you cancel it. Canceling stops the next renewal — it doesn't refund the period you're currently in, since you've had access to unlimited links for that period regardless of how many you actually sent. If you're charged for a renewal you meant to cancel and tell us within 7 days, we'll refund that charge and cancel the membership.
Email support@alexsecurelink.com with the email address on the account and what was purchased. We aim to resolve refund requests within a few business days. Approved refunds go back to the original payment method through Stripe, which can take several business days to appear depending on your bank or card issuer.
If something about a charge looks wrong, please email us before opening a chargeback with your bank — we can look into it and fix a genuine mistake much faster than a dispute process can, and a chargeback on a small account can suspend the underlying payment processing for everyone.